microcom data centre

I n d u s t r i e s

Industries We Serve

Domain Experience Where
the Exceptions Live.

Banking

Clearing support, mandate handling, account origination and the reconciliation behind them.

Financial Services

Collections cycles, direct debit operations and payables run to fixed settlement windows.

Life Insurance

Proposal intake, premium collection cycles, policy servicing and document repositories.

General Insurance

Policy issuance support, renewal cycles and claims documentation indexed for retrieval.

CRM Operations

Data migration, record hygiene and the servicing workflows that keep a CRM worth querying.

Retail

Point-of-sale data consolidation, supplier payables and e-commerce order reconciliation.

Banking & Financial
Services.

Payment instruction volume is where domain knowledge pays for itself. Knowing which
mandate mismatches are worth chasing and which are noise is the difference between
a clean cycle and a collections backlog.

  • ECS debit and credit cycle preparation, submission and returns handling
  • NEFT and NECS file preparation against sponsor bank specifications
  • Cheque capture, encoding and clearing support inside daily cut-offs
  • Mandate repository maintenance with controlled, searchable access
  • New account origination — intake, keying and completeness checks
  • Settlement and general ledger reconciliation as part of the cycle

Life & General
Insurance.

Insurance operations generate paper and premium cycles in equal measure. Both have
to be retrievable years later, and both fail quietly if indexing discipline slips.

  • Proposal and application intake with completeness and referral checks
  • Premium collection cycles, including direct debit and ECS mandates
  • Policy servicing requests — endorsements, nominations, address changes
  • Renewal cycle preparation and dispatch file generation
  • Claims documentation scanned, indexed and retrievable on demand
  • Policy document repositories with audited chain of custody

CRM Operations
& Retail.

A CRM is only as good as the records in it, and a retail reconciliation is mostly an
exercise in telling timing differences apart from genuine breaks.

  • CRM implementation, data migration and de-duplication
  • Ongoing record hygiene and servicing workflow support
  • Point-of-sale data consolidation across outlets and channels
  • Supplier invoice capture, three-way matching and payables support
  • E-commerce order, payment and fulfilment reconciliation
  • Custom applications and storefronts built around the above

Engagement Models

Four Ways to Work
With microcom.

Per transaction
Volume Processing

You pay for what we process

Per month
Managed Operations

Whole process, one owner

Per seat
Dedicated Team

Your process, our people

Fixed scope
Project Delivery

Build, deploy, hand over