ECS, NEFT and NECS, direct debit and credit, electronic bill presentment and online payments processing.
Capture, encoding, validation and reconciliation of instrument volumes against daily clearing cut-offs.
Application intake, data entry, completeness checks and referral handling for new customer records.
Standing instruction maintenance, servicing requests and record updates against your systems.
Scanning, indexing, mandate repository and retrieval, with a documented chain of custody.
Invoice capture, three-way matching, exception routing and payment fulfilment support.
Applications built to your specification for banking, insurance, CRM and retail operations.
Transactional storefronts, payment gateway integration and the fulfilment workflow behind them.
Every payment instruction we handle is validated, matched and reconciled against
your own records before the cycle closes. Exceptions are routed, not absorbed.
The work that sits behind a customer record — opening it, maintaining it, paying
against it and being able to produce the paperwork on demand.
We build for the operations we already run, which keeps the software honest about
exception handling, reconciliation and volume.
There is no fixed floor, but the economics matter to both sides. Below roughly a few thousand transactions a month, the cost of transition and controls usually outweighs the saving, and we will say so. Where volume is small but growing, or seasonal, a dedicated-team or project engagement often works better than per-transaction pricing. Tell us the volume and the cycle and we will tell you honestly whether outsourcing it makes sense yet.
Client engagements are segregated physically and logically. Access is granted by role, reviewed periodically, and logged. Media handling is controlled from receipt through to destruction, and every batch carries an audit trail you can follow end to end. Staff are under confidentiality obligation, and nothing about your volumes, your process or your customers is shared, cited or reused — including as a reference without your written agreement.
It depends on the complexity of the process and the state of its documentation, but the sequence is always the same: process mapping, runbook, operator training, then a parallel run against your existing output. You sign off on accuracy before we take live volume. A well-documented, single-stream process can be through that in a matter of weeks; a multi-product operation with many exception paths takes longer, and we would rather tell you that at the scoping stage than discover it at go-live.
Accuracy and turnaround are agreed per process before go-live, because a payments cycle and a document indexing queue do not deserve the same targets. Whatever is agreed is what we report against on your cycle — volume handled, accuracy sampled, turnaround achieved and exceptions outstanding. Where we miss, you hear it from us with the cause and the correction rather than finding it in your own reconciliation.
Yes. A good share of our processing work is performed directly in client applications over controlled access, which keeps your data in your environment and your audit trail in one place. Where that is not practical we process in our environment and return output in your format. Either way, integration is scoped and tested before transition rather than improvised afterwards.
