Customer service is the cornerstone of the microcom business philosophy.
It has been since 1984, and it is still what decides how the delivery floor
is organised, staffed and measured.
Customer First - A named contact who knows your process, and an escalation path that reaches someone who can decide.
Accuracy Before Speed - Maker-checker on financial data and independent sampling on every cycle, without exception.
Confidentiality - Engagements segregated by client and by role, with an audit trail on every batch we touch.
Continuity - Cross-trained operators and written runbooks, so no process depends on one desk or one person being present.
Continuous Re-engineering - A standing review of where cycle time and cost can come out, with the saving passed back.
Runs ECS, NEFT/NECS, direct debit and cheque cycles against fixed daily cut-off times.
Scanning, indexing, mandate repository and retrieval, with a documented chain of custody.
Builds and maintains the custom applications and e-commerce platforms our clients run on.
Independent sampling, exception review and the reporting pack that reaches your desk each cycle.
Application intake, keying and completeness checks for banking and insurance clients.
Invoice capture, three-way matching and exception routing against client payment calendars.
Process mapping, runbooks, operator training and the parallel run that precedes every go-live.
Your named contact, your reporting pack and the escalation path when something needs a decision.
